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California Consumer Privacy Act of 2018 (CCPA) / California Privacy Rights Act of 2020 (CPRA)
Effective date: January 1, 2023
California residents have the following rights under the CCPA/CPRA:
- Right to Know and Access. You have the right to confirm whether or not we are processing your personal information and to know what personal information the business has collected about you. While our table below describes the personal information we collect about you, you have the right to make a request to know and get access to information that is specific to you, should we have any.
- Right to Delete. You have the right to request that we delete personal information we have collected from you or obtained about you, subject to certain exceptions. For example, we will not delete any personal information required to provide our existing services to you or that we must maintain to comply with our legal/financial obligations.
- Right to Correct. You may request that we correct inaccurate information we maintain about you, subject to some exceptions and, if necessary, independent verification.
- Right to Opt-Out of the Sale/Sharing. If we have sold or shared personal information about you, you have the right to opt out of the sale or sharing of that personal information.
- Right to Non-Discrimination. You have the right not to be discriminated against if you exercise any of these rights. Please note that a legitimate denial of a request to know or access, delete, correct, or opt out is not discriminatory, nor is charging a fee for excessive or repetitive consumer requests as permitted by the CCPA/CPRA.
To exercise the rights applicable to you, see instructions below in section How to Exercise Your Privacy Rights.
You may designate an authorized agent to exercise your rights under the CCPA/CPRA on your behalf. You must provide the authorized agent written permission to exercise your rights under the CCPA/CPRA on your behalf and we may deny a request from an agent on your behalf if we cannot verify that they have been authorized by you to act on your behalf. Even if you use an authorized agent to exercise your rights under the CCPA/CPRA on your behalf, pursuant to the CCPA/CPRA we may still require that you verify your own identity directly to us. This provision does not apply if you have provided a power of attorney under the California Probate Code.
An opt-out preference signal may be sent by certain platforms, technologies, or mechanisms on your behalf to communicate your choice to opt out of the sale/sharing of your personal information. Opt-out preference signals will opt you out of the selling/sharing of personal information at the browser level.
The following section describes consumer rights submission metrics for requests we received from January 1, 2022 through December 31, 2022 for Company business units (not limited to California residents):
|Disclosure Requests||Number of Requests Received||13|
|Number of Requests Denied||0|
|Number of Days to Resolve Requests (Median)||43|
|Deletion Requests||Number of Requests Received||116|
|Number of Requests Denied||0|
|Number of Days to Resolve Requests (Median)||32|
|Do Not Sell My Personal Information Requests||Number of Requests Received||3533|
|Number of Requests Denied||0|
|Number of Days to Resolve Requests (Median)||8|
We do not knowingly share or sell the Personal Information of children under 16 years of age.
Notice of Financial Incentive:
We may provide price discounts, coupons, services, and other perks to our customers and for members of our loyalty programs. Through these offerings, you may provide us with Personal Information depending on how you choose to interact with us when and after you opt-in to our programs. There is no obligation to opt-in, and you may opt-out at any time. The details of the programs are contained in the program offerings. We offer these programs, among other things, to enhance our relationship with you so you can enjoy more of our products/services at a lower price. While we invest in our marketing and brands, consumer data is more valuable to our business when it is combined with a sufficient amount of other consumer data and after it is enhanced by our efforts described in this Privacy Notice. The value to our business of any individual consumer's data is dependent on several factors, including, for example, whether and to what extent you take advantage or opt out of any offerings and whether we are able to enhance the data through our efforts described in this Privacy Notice. While we do not calculate the value of consumer data in our accounting statements, we provide this good faith summary for California residents. To the extent we create overall business value from our programs that could be directly or reasonably related to the value of consumer data, the method for calculating the value would include: a) costs related to maintaining the program including but not limited to IT infrastructure, delivery of offers, and marketing activities to enhance consumer data; b) whether the sales generated by the program exceeds the cost to us of offering the program including value of discounts to consumer; and c) value of the insights we are able to create based upon aggregate data.
We retain all categories of your personal information for as long as is necessary, even if you are no longer an active customer, to provide the goods and services and to fulfill the transactions you have requested of us, and to support other necessary purposes such as:
- providing related business processes (such as returns or exchanges),
- resolving disputes and enforcing our agreements,
- fulfilling our legitimate interests (such as improving our products and services),
- responding to any questions, complaints or claims made by you or on your behalf,
- preventing fraud, and
- complying with our legal obligations.
In determining how long to retain information, we may consider various criteria such as the amount, nature and sensitivity of the information, and the potential risk of harm from unauthorized use or disclosure of the information.
The purposes and criteria for which we process the data may dictate different retention periods for the same types of information. For example, we retain your email address as an authentication credential (where applicable) as long as you have an account with us and an additional period of time after that for our legitimate interests and for our fraud and legal compliance purposes. We may also retain cached or archived copies of your information.
We will not discriminate against you for exercising any of your CCPA/CPRA Rights and we will not deny you goods or services, charge you a different price, or provide you with a lesser quality of goods or services if you exercise any of your CCPA/CPRA Rights.
As an additional resource, you may also contact us at ConsumerRightsRequest@Staples.com for any additional questions related to the rights granted under the CCPA/CPRA.
If you are a data controller with a consumer rights request for us, please contact us at ConsumerRightsRequest@Staples.com.
Disclosures About Handling Categories of Personal Information
For California residents, the following section describes:
- Categories of Personal Information We Collect and Process
- Examples of Specific Personal Information that may be Collected
- Categories of Sources from which Personal Information is Collected
- Purpose of Collecting/Processing the Personal Information
- Categories of Other Parties to whom Personal Information may be Disclosed
- Categories of Third Parties to whom Personal Information is Sold/Shared* and the Purpose of Sale/Sharing*
*Share/Shared/Sharing as defined by California law.
Not all categories or examples of specific Personal Information may be collected about you depending on how you interact with us.
|Categories of Personal Information We Collect||Examples of Specific Personal Information that may be Collected||Categories of Sources from which Personal Information is Collected||Purpose of Collecting Personal Information||Categories of Other Parties to whom Personal Information may be Disclosed||Categories of Third Parties to whom Personal Information is Sold/Shared and the Purpose of Sale/Sharing|
|Identifiers||Names, Account/Loyalty Program IDs, Emails, Addresses, Phone Numbers, IP Addresses, Other Device Identifiers, Tax Exempt Numbers, Driver's License||From You, Your Devices (when you visit our sites or use our apps), Service Providers (e.g., data brokers, fraud prevention companies), Business Partners, Social Networks||To identify you in support of business activities such as fulfilling a transaction, communicating with you (order notification, etc.), personalizing your experience, fraud prevention, administering programs||Advertising Networks and Service Providers/Business Partners such as cloud service providers, payment processing companies, fraud prevention companies, delivery companies, CA recycling partners, and product manufacturers||Advertising Networks for the purpose of Marketing and improving their products and services|
|Commercial Information||Products or Services Purchased, Price or Service Quotations, Credit Card or other Financial Information, Chat Sessions, Feedback/Survey Responses, Copy/Print Materials, Website Account Credentials, Communications Entrusted to Us||From You (when you transact with us or participate in any of our programs)||To support a business transaction, communicating with you (surveys about your purchase, customer service, order notification, etc.), improve our products and services, to provide services you request of us||Advertising Networks and Service Providers/Business Partners such as cloud service providers, fraud prevention companies, payment processing companies, delivery companies, and product manufacturers||Advertising Networks for the purpose of Marketing and improving their products and services (We do not sell credit card or other financial information.)|
|Characteristics of Protected Classifications||Demographic information such as age ranges, marital status, etc.||From You and Service Providers (e.g., data brokers, survey vendors, fraud prevention companies)||To protect against fraud, enable you to apply for a company credit card, demographically understand our customers to improve our products and services||Advertising Networks and Service Providers/Business Partners such as cloud service providers and marketing/sales analytics companies||None|
|Internet or Other Electronic Network Activity||Browsing activity, searches, and other interactions on our websites or mobile apps (such as text entered, pages visited, links clicked, keystrokes/ cadence, and mouse movements), your interactions with our ads||From You, Your Devices (when you access our websites or mobile apps) and fraud prevention companies||To send marketing to you, improve our products and services, fraud prevention, etc.||Advertising Networks and Service Providers/Business Partners such as cloud service providers, fraud prevention companies, and eCommerce analytics companies||Advertising Networks for the purpose of Marketing and improving their products and services|
|Geolocation Data||Location based on IP address or mobile device location information||From You, Your Devices (when you access our websites or mobile apps), Service Providers (e.g., data analytics providers, fraud prevention companies)||To personalize your experience, display store locations near you, fulfill your orders, analyze web/app traffic, fraud prevention||Advertising Networks and Service Providers/Business Partners such as cloud service providers and eCommerce functionality vendors||None|
|Recordings/ Electronic Communications (e.g., audio, visual, chat, etc.)||Voice, Video, Chat, and CCTV Recordings||From You (calls with customer service or sales, or when you visit some of our locations), Service Providers (e.g., chat service providers, call recording software providers)||For quality assurance, training and analysis purposes, to improve our products and services, fraud prevention||Service Providers/Business Partners such as cloud service providers and customer service call recording companies||None|
|Professional or Employment-Related Information||Employer Name and Job Title||From You (e.g., when you inquire about our programs), Service Providers (e.g., data brokers), Business Partners||To send you marketing, personalize your experience, enroll you in certain programs at your request||Advertising Networks and Service Providers/Business Partners such as cloud service providers and program administrators||None|
|Education Information||School Affiliations||From You (when you participate in certain programs such as Classroom Rewards)||To administer certain programs||Advertising Networks and Service Providers/Business Partners such as cloud service providers and program administrators||None|
|Inferences||Product and Service Preferences||From You (when you tell us what products and service are of interest), by analyzing other data we have about you, Service Providers (e.g., advertising networks, fraud prevention companies), Social Networks||To provide you personalized experiences and marketing, group you into segments with other similar customers, improve our products and services||Advertising Networks and Service Providers/Business Partners such as cloud service providers and marketing/ eCommerce analytics companies||None|
|Sensitive Personal Information*||Driver's License Number, Passport Number, Contents of Mail, Precise||Geolocation||From you, postal mail that you requested we receive/process, your mobile device||To fulfill the services you requested of us||Returns Processing Vendor, Passport Processing Vendor, Mail Service Vendor, Store Locator Service|
The above categories are intended to encompass the Personal Information described in subdivision (e) of Section 1798.80 of the California Civil Code.
*We do not collect or process Sensitive Personal Information for the purpose of inferring characteristics about you.
How to Exercise your Privacy Rights:
California residents may submit a Right to Know/Access request by either:
- Submitting an online request here: Data Disclosure Request
- Submitting a phone request by calling 1-800-333-33301-800-333-3330
California residents may submit a Data Correction or Data Deletion request by either:
- Submitting an online request here: Data Correction/Deletion Request
- Submitting a phone request by calling 1-800-333-33301-800-333-3330
California residents may submit a request to Opt-Out of Selling/Sharing of Personal Information by either:
- Submitting an online request here: Do Not Sell/Share My Personal Information
- Clicking the â€œDo Not Sell/Share My Personal Informationâ€ link on our website
We will take reasonable steps to verify your above request prior to fulfilling it by requiring a response to a confirmation email sent to the email address on the request. For purposes of verifying your identity, we will request that you provide personal information we already have on file including your first and last name, email address, and phone number. We may also request mailing address and, if applicable, your account number, login ID for our websites, and rewards/loyalty number to ensure that we have a verified match. We will respond to your request and let you know if we need additional information.