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Help center

Privacy Statement

Effective Date: March 25, 2018

This Privacy Statement describes our handling of Personal Information in connection with your presence in our locations and your use of our websites, mobile apps and the services we provide. By using our websites and services, you hereby consent to these terms.

“Personal Information” refers to information that identifies you as an individual. This Privacy Statement describes how we collect, use, share, and protect, your Personal Information, and choices you have regarding your Personal Information. We encourage you to read this Privacy Statement and to consult our Privacy Resource Center to learn more about privacy.

1. Categories of Personal Information You Provide or We Collect.

We collect the following categories of Personal Information:

  • Information You Provide Us Directly. We collect personally identifiable and transactional information (purchase-related history) which you provide us directly, for example, in connection with a purchase, a promotion, or application for a membership program.
  • Information Collected Through Automated Technologies. We use cookies, tags, web beacons and other technologies to track and collect browsing and purchase activity information. Our mobile applications also collect unique device identifiers and may collect geolocation information.
  • Information We Receive from Other Parties. We may combine the information we receive from you with information we receive from other sources.

To learn more about automated tracking technologies, visit our Privacy Resource Center.

Children
Our websites and mobile services are intended for a general audience and are not directed toward children, and we do not knowingly collect Personal Information from children.

2. How We Use the Information We Collect

Personal Information may be used for the following purposes:

  • Our Products & Services. We use Personal Information to process and fulfill your orders, refunds or exchanges, requests for products, services or information, to provide customer service, to administer our credit card programs, to customize your shopping experience, to identify your preferences, and to provide you services across multiple devices.
  • Marketing and Advertising. We may use Personal Information to administer promotions, contests, sweepstakes, and rewards programs and to market products and services, including serving you interest-based advertising. For more information on interest-based advertising, see our Privacy Resource Center.
  • Other Uses. We use Personal Information for other reasons, including conducting research and analysis; preventing or mitigating fraud and credit risk; and complying with legal matters, investigations, and applicable laws and regulations.

3. How We Share Your Personal Information

We may share your Personal Information with other parties in the following instances:

  • With Our Third-Party Service Providers: To process transactions or provide services on our behalf, including but not limited to providers of product delivery services (for example UPS and FedEx) and website analytics (for example Google Analytics).
  • For Marketing Purposes: To notify you of offers for products or services that may be of interest to you. We do not share credit card or other financial information for marketing purposes.
  • For Corporate Transactions: In connection with a merger, acquisition or sale involving all or a portion of our company.
  • Other Reasons: To: (a) satisfy applicable law, regulations, legal process or valid governmental request; (b) enforce the terms of use applicable to our services, (c) detect, prevent or mitigate fraud or security or technical issues; or (d) protect against imminent harm to the rights, property or safety of our company, our customers or the public as required or permitted by law.

4. Your Choices Regarding Your Personal Information

  1. To Stop Certain Collection and Use of Your Personal Information:

    Marketing Emails and Texts

    • You can stop promotional emails from us by using the “unsubscribe” link on our promotional emails.
    • You can stop marketing text messages, by replying “STOP” our promotional text messages, or
    • You can contact us with your request as noted in the How to Contact Us section below.

    Interest Based Advertising
    Some of our websites support Interest Based Advertising efforts by third parties. Industry groups such as the Digital Advertising Alliance, or the European Interactive Digital Advertising Alliance if you are located in the European Union, have developed services to help you manage your Interest Based Advertising preferences.

    Website Analytics
    You can opt-out of tracking used to understand website utilization provided by Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.

    Do Not Track
    Some browsers have a “Do Not Track” feature that lets you tell certain websites you do not want your online activities tracked. Our websites, like many other retailers, do not have this functionality.

  2. To Change or Correct Your Personal Information

    At any time, you can request access to your personal information, request that any inaccuracies be corrected, or request that comments or explanations be added to records about you.

    You may contact us with changes as described in the How To Contact Us section. To prevent unauthorized changes, we may ask for certain information to verify your identity before we process such requests.

    Although we will do our best to make your requested changes, in some cases (for example, if it requires a disproportionate technical or practical cost or effort or if it conflicts with our legal obligations or business requirements) we may be unable to do so completely.

5. How We Protect Your Personal Information

We employ technical, physical and administrative safeguards to protect your Personal Information and require third parties with whom we work to do the same. However, we cannot guarantee your information will be completely safe against unauthorized access. Please use caution when sharing your information with others and take appropriate measures to protect the confidentiality of your username and password. Some practical tips are available in the Privacy Resource Center.

If you think the Personal Information you provided to us has been improperly accessed or used, or if you suspect that unauthorized purchases have been made on our websites using your Personal Information, please contact us immediately.

Our websites may contain links to, or plugins or widgets from, social media or other websites operated and maintained by third parties. These properties, which we do not control, operate independently and have their own privacy practices and statements, which we encourage you to review.

6. Customer Specific Disclosures

Contract Customers
If you are a contract customer and would like to opt-out of receiving promotional mail and/or email from us, please notify your Account Manager. You may still receive email or postal mail from other affiliated companies and third parties if they have received your email or postal address from other sources or as a result of their own transactions or experiences with you. You will also continue to receive email or postal mail if you request to hear from us again at a later date.

California Residents
Under California Civil Code sections 1798.83–1798.84 California residents may request the names and addresses of affiliated companies and categories of Personal Information we share for their direct marketing purposes. If you are a California resident and would like to make such a request, please contact us.

European Union (EU) Residents
Staples and its affiliated companies are based in the U.S. and the information Staples and its service providers collect is governed by U.S. law. If you are accessing the Services from outside of the U.S., please be aware that information collected through the services may be transferred to, processed, stored, and used in the U.S. Data protection laws in the U.S. may be different from those of your country of residence. Your use of the services or provision of any information therefore constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of your information, including Personal Information, in the U.S. as set forth in this Privacy Statement.

As residents of the EU, you will have certain additional rights with respect to your Personal Data under the General Data Protection Regulation including;

  • The right to be informed.
  • The right of access.
  • The right to rectification.
  • The right to erasure.
  • The right to restrict processing.
  • The right to data portability.
  • The right to object.
  • Rights in relation to automated decision making and profiling.

For more information, see the Privacy Resource Center.

We will retain your EU Personal Information for as long as your account is active, as needed to provide you services and to fulfill the purposes for which the data was collected, and as necessary to comply with our legal obligations and fulfill our business needs.

7. How To Contact Us

This Privacy Statement applies to Staples, Inc. and its affiliated companies.

Please direct any questions, complaints or concerns regarding this Privacy Statement and our treatment of your Personal Information to any of the following:

by emailing at

privacy@staples.com

by phone at

(+1) 800-333-3330 (US only)

by writing to:

Staples
Privacy and Compliance
500 Staples Drive
Framingham, MA 01702 US

Upon receiving a written request, we will contact you directly, investigate your request and work to address your concerns. We will respond to your request without undue delay within 30 days. We reserve the right to take reasonable steps to verify customer identity prior to granting access or processing changes or corrections.

8. Privacy Statement Updates

This Privacy Statement may change from time to time, and we will post on our websites any updated Privacy Statement. Recent changes to the Privacy Statement are documented below. Each version of this Privacy Statement will be identified by its effective date displayed at the top of this Privacy Statement.

What has changed:

March 25, 2018

Reorganization and Standardization of Privacy Policy and Introduction of the Privacy Resource Center

March 23, 2017

Removed references to the US-EU and US-Swiss Safe Harbor programs which have or will be discontinued.

EEO policy

Quill LLC does not discriminate on the basis of age, race, color, religion, national origin, gender or sexual orientation. For your benefit, Quill has posted a copy of its Equal Employment Opportunity (EEO) policy statement.

Company Information

Quill LLC
Lincolnshire, IL 60069

Telephone: 800-789-1331
Fax: 800-789-8955
www.quill.com

Federal ID Number: 04-2896127
SIC Number: 5961
Duns. Number: 02-527-3202
Ownership: Corporation – registered in Delaware, 1983. Not minority or women owned
President and CEO: Sergio Pereira
Years in Business: Since 1956
Annual Sales: $1 Billion
Kind of Business: Mail order office supplies, equipment, furniture, shipping room and computer supplies
Number of Employees: 788; Large Business
Labor Surplus: No
F.O.B.: If the shipping destination is outside the contiguous 48 states, the customer is responsible for all freight charges, regardless of total order.
Payment Terms: Net 30 days (also accepts credit cards)
Warranty on Products: Per Manufacturer
Contacts: Telephone Order & Customer Service Personnel 800-789-1331

Address to Order
Quill LLC
P.O. Box 94080
Palatine, IL 60094-4081

24 Hour Fax Order Number
800-789-8955

Remittance Address
Quill LLC
P.O. Box 37600
Philadelphia, PA 19101-0600

In addition, Quill LLC hereby certifies that it does not maintain or provide for their employees any segregated facilities at any establishment. As used in this Certification, the term "Segregated Facilities" means any waiting rooms, work area, rest rooms and wash rooms, restaurants and other eating areas, time clocks, locker rooms and other storage or dressing areas, transportation, and housing facilities provided for employees which are segregated by explicit directive or are in fact segregated on the basis of race, creed, color or national origin, because of habit, local custom or otherwise.

Because we deal with 700 vendors and 1.1 million customers, it is impossible for us to reply on an individual basis and read each company's certification requirements. If we can clarify any questions regarding our policy on this issue, please call or write Susan DeSack, Sr. Manager OFCCP Compliance.

Social Accountability and Supply Chain Responsibility

As a Staples® company, Quill.com® is committed to providing our customers with top-quality products at reasonable prices that are manufactured responsibly. Click here for information about what steps Staples is taking to eradicate slavery and human trafficking from its supply chain, while maintaining social accountability and supply chain transparency.

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