Quill.com® QuillPlus℠ Points Loyalty Program Terms and Conditions
These terms and conditions (the “Terms”) govern the Quill.com® QuillPlus™ Platinum Loyalty Program (the “Program”). These Terms are between you and Quill.com and govern our respective rights and obligations. If you sign up for a Program membership, you accept these terms, conditions, limitations and requirements. Please note that your use of the Quill.com website and your Program membership are also governed by the Quill.com Terms and Conditions and Privacy Policy and other terms, conditions, limitations and requirements on the Quill.com website.
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Eligibility. The Program is available by invitation only to:
- Quill.com customers (customers who make purchases from Quill.com pursuant to a written contract between the parties) who are 18 years of age or older;
- whose accounts are in good standing (existing customers);
- who create a login and account on Quill.com; and
- who have a valid U.S. mailing and email address.
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Membership Fee and Benefits. Membership in the Program is available for a one year period (each, an “Annual Membership Period”) for an annual membership fee of $19.99 (“Annual Membership Fee”). During each Annual Membership Period, Members receive the following benefits:
QuillPOINTS Plus Priority Customer Service (1) Yes QPoints Ratio (2) $1 spent = 1 Point Access to QuillPLUS Exclusive Offers (3) Yes Locked in Paper Benefit (4) Yes - Members receive a special priority phone number and e-mail address to contact Quill.com customer service.
- Members will receive 1 QPoint for every $1 spent. QPoints awarded are based on the actual price you paid for a product, less taxes, shipping and handling charges and any other fees. Your Annual Membership Fee will not earn QPoints. Purchases for items with a decimal value of $.99 through $.01 round down. You cannot earn QPoints for purchases made prior to joining the Program. QPoints cannot be transferred or redeemed for cash, sold or bartered. Quill.com's decision with respect to number of QPoints accumulated are final and binding.
- Members will receive exclusive offers for being part of the membership and can take advantage of these offers.
- Paper benefit: Members are entitled to up to 6 cartons per month of a 5-ream paper (Item # QP520555CT) priced at $17.99 per carton. Any purchases beyond 6 will be charged the every day low price of $34.99. Quill.com reserves the right to increase the QuillPLUS Copy Paper price if paper prices charged to Quill.com by its manufacturers increases. Quill.com will notify Members via email of any price increases. Quill.com reserves the right to change the brand of the Quill Brand letter copy paper at any time.
- QPoint Redemption: QPoints will be deposited to your account when the applicable order ships; the most up to date QPoints balance will be available 48 hours after the completion of the applicable activity. Your QPoint deposit and new balance will appear in your Member Hub within the QuillPLUS® member area of Quill.com. You can access rewards by going to the Redemption Center tab within the QuillPLUS® hub of Quill.com. Once you earn 1000 QPoints, you can redeem your QPoints for an item in the QuillPLUS® Redemption Center, which may include QuillCash®. There is no limit on the number of QPoints you can earn or redeem.
- Returns/Exchanges: Items purchased can be exchanged if in original condition within 30 days for a similar product for equal or less value as available following the standard online return process. If you prefer to return and not exchange the item purchased, your original payment type will be refunded, and Quill.com will remove any Point earnings related to the transaction from your Point balance. If you've already used all or a portion of those QPoints, your QPoint balance could potentially go negative until you earn QPoints to make up the deficit.
- QPoint Expiration: Quill.com reserves the right to expire QPoints if you have no purchase-based earning activity during a 12 month span, except as prohibited by law. In addition, if you choose to deactivate your account, your QPoints expire as of the day your account closes. Quill.com may, at its discretion, send you a notification after eleven (11) months of inactivity to remind you that your QPoints will expire upon the 12th month of inactivity. However, it is your responsibility to monitor your account status.
- Redemption: From the site, click on Redemption Center for a current list of reward items. Reward items will be provided on a first-come, first-serve basis. Once a reward item has been depleted, no more of the item will be given. Additional terms and conditions may apply and will be set forth on the site. Reward items will be provided “as is” with no warranty or guarantee, either express or implied by Quill.com. All reward item details are at Quill.com's sole discretion. You cannot transfer, substitute or redeem rewards for cash. Quill.com reserves the right to substitute a reward item of comparable or greater value, at its sole discretion. You are responsible for all federal, state and local taxes as well as any other costs or expenses associated with a reward item not specified herein or on the site as being provided. Rewards are considered taxable income and are subject to local, state and federal taxes. When the value of the reward items for which you have redeemed QPoints reaches $600 or more in a calendar year, a 1099 tax form will be generated and mailed to you for tax reporting purposes. Quill.com recommends that you keep all account statements sent to you when you redeem QPoints for reward items for your record keeping purposes.
Reward items will be mailed to the mailing address provided at time of registration or, if applicable, the email address provided at time of registration. You are responsible for updating your registration information. No reward items will be shipped to destinations outside the United States. Reward items will be delivered within approximately two (2) weeks from the date redemption request is fully processed. Quill.com shall not be liable for any damages, losses or delays in connection with any shipments.
- Reward Returns/Damaged Rewards: All reward merchandise returns require a return authorization. QuillCash® and gift cards MAY NOT be returned. If you are dissatisfied with a reward item, please return it (according to the guidelines found on the site) within 90 days of the date of redemption request. Quill.com will exchange the reward item or credit your reward account with the applicable number of QPoints. QPoints used to cover shipping, handling or fulfillment fees will not be re-credited to account if you return the item. Damaged items must be reported within 24 hours of receipt.
- Cancellation. Quill.com reserves the right to cancel the Program at any time for no reason. You may cancel your Program membership any time by calling or sending an email to Quill.com. Upon cancellation, Quill.com will refund a pro rata portion of the prepaid enrollment fee corresponding to the unused Annual Membership Period, less the value of benefits you received while a Member, as determined by Quill.com.
- Termination. Quill.com may terminate a Member's participation in the Program for any reason without notice. If we do so, Quill.com will refund the prepaid enrollment fee on a pro-rata basis equal to the number of unused months remaining on your Annual Membership Period less the value of benefits you received while a Member, as determined by Quill.com. You are not permitted to purchase products for the purpose of resale, rental, or to ship to customers using your Membership benefits. Misuse of the Program, including failure to follow or any attempts to circumvent these Terms, or other unlawful or improper conduct as determined by Quill.com in its sole discretion, is strictly forbidden, and may result in cancellation of your membership without a refund of the Membership Fee. Quill.com also reserves the right to terminate a Member's participation in the Program if that Member only purchases paper during its Annual Membership Period. Quill.com's failure to enforce strict compliance with these Terms will in no way constitute a waiver of any rights.
- General. Quill.com is not responsible for late, lost, incomplete, delayed, inaccurate, garbled, undelivered, misdirected QPoints, reward requests, reward items or other errors or problems of any kind relating to or in connection with the Program, whether printing, typographical, technical, computer, network. human, mechanical, electronic, wireless, mobile or otherwise, including, without limitation, errors or problems which may occur in connection with the administration of the Program, the tabulating of QPoints, the tracking and recording of activity completions, the announcement of the reward items or in any Program-related materials. Persons found tampering with or abusing any aspect of this Program, who are acting in a disruptive or unsportsmanlike manner or who are otherwise not in compliance with these terms as solely determined by Sponsor will be disqualified and all QPoints will be void. Quill.com is not responsible for injury or damage to participants' or to any other person's computer related to or resulting from participating in this Program or downloading materials from or use of the site. You will receive periodic emails about your membership in the Program. Benefits issued under the Program cannot be combined with any other coupon, benefit or program. Program accounts are limited to one account per eligible customer; each email address and mailing address are also limited to one account, benefits are nontransferable and may only be redeemed by the Member. Quill.com is not liable for unclaimed, expired, lost or misdirected statements or other communications from Quill.com to the Member or the Member to Quill.com. Quill.com may in its discretion change these Terms without notice to you by posting updated Terms on its website. Please be sure to review these Terms periodically. Quill.com will update the “Last Revised” date at the top of these Terms in the event any changes are made. If any change to these Terms is found invalid, void or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of the remaining terms. YOUR CONTINUED MEMBERSHIP AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR MEMBERSHIP. Quill.com reserves the right to accept or refuse membership at its discretion and its decision on any aspect of Member's account, membership status, or any other aspect of the Program or a particular Member's participation, shall be final..
- IN ADDITION TO OTHER LIMITATIONS AND EXCLUSIONS IN QUILL.COM'S POLICIES AND SECURITY, QUILL.COM'S TOTAL LIABILITY, WHETHER IN CONTRACT, WARRANTY, TORT OR OTHERWISE, WILL NOT EXCEED THE LAST ANNUAL MEMBERSHIP FEE PAID BY YOU. THIS LIMITATION WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND WILL SURVIVE CANCELLATION OR TERMINATION OF YOUR MEMBERSHIP IN THE PROGRAM.
QUESTIONS? Should you have any questions about the Program, please call [800-982-3400] or email us at QuillPLUS@quill.com. Make sure to have your order confirmation available.